Refund Policy

At Hoots Design, we care about the safety of our customers. Please note that our crochet products are designed for individuals aged 3 years and older. By purchasing, you acknowledge the need for adult supervision to ensure safe play. Thank you for choosing our designs!

At Hoots Design, we stand behind the quality of our crochet designs. If you encounter any mechanical issues or defects, you can request a full refund within 30 days of your purchase. Please note that this policy does not cover normal wear and tear, ensuring that our commitment remains to providing you with top-notch products. Your satisfaction is our priority, and we are here to help if you have any questions about our refund policy.

Q: What is Hoots Design? A: Hoots Design specializes in unique crochet designs, creating beautiful and functional pieces that bring warmth and style to any setting. We offer a variety of handcrafted items, ensuring quality and creativity in every product.

Q: What is your refund policy? A: At Hoots Design, we offer a 30-day full refund on mechanical issues and defects. After 30 days, we do not accept returns. Please contact us at info@hootsdesign.com with pictures and written concerns to request a refund.

Q: Are there any conditions for refunds? A: Yes, we do not offer refunds on visible wear and tear or non-care related issues. Please ensure you follow our care instructions to maintain the quality of your crochet items.